FAQs

What is LED Cowboys?

LED Cowboys is a fashion-forward brand that combines classic cowboy style with modern LED and neon technology. Our signature products, Light-Up Neon Cowboy Hats, are designed to make you stand out at parties, festivals, rodeos, and night events around the globe.

Are the LED hats safe to wear?

Absolutely. Our hats use low-voltage LED lighting, which is safe, lightweight, and designed for extended wear. The materials are durable yet comfortable, ensuring a great experience every time.

Where do you ship?

We deliver across the United States! No matter where you are in the country, we’ve got you covered.

What are your shipping timelines?

• Order Processing: 1–3 business days
• Delivery Times:

• • USA: 4–8 business days (depending on destination and customs)
    You can track your shipment anytime using our Order Tracking Tool.

How can I track my order?

Once your order is fulfilled, you will receive a tracking number via email. You can also track your shipment anytime using our Order Tracking Tool.

What is your return and refund policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product in its original condition within 30 days of receipt. For complete details, please refer to our Return Policy.

What should I do if my shipment is delayed?

While we strive to deliver on time, factors such as customs or local postal delays may cause minor disruptions. If your order hasn’t arrived after the expected timeframe, please contact us at MarkNaperkowski@gmail.com and our team will assist you promptly.

How do I contact customer support?

You can reach us via email at MarkNaperkowski@gmail.com. Our team typically responds within 24 business hours.